Frequently Asked Questions
Find answers to the most common questions about our handcrafted Viking-inspired products, shipping, returns, and customer support.
Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Products & Craftsmanship
Are your products handcrafted?
Yes. Every product is handcrafted with attention to detail using quality materials and traditional craftsmanship.
What materials are used?
Depending on the product, we use forged steel, hardwood, and genuine leather. Each product page includes detailed material specifications.
Are the product dimensions accurate?
Yes. Dimensions listed on each product page are approximate and may vary slightly due to the handcrafted nature of our products.
Will my product look exactly like the photos?
Because our products are handcrafted, slight variations in wood grain, leather texture, and finish may occur. These differences make every piece unique.
Shipping & Delivery
Do you ship internationally?
Yes. We ship to many countries worldwide.
How long does shipping take?
Processing and delivery times vary depending on your location. Estimated delivery times are provided during checkout
Can I track my order?
Yes. Once your order has been shipped, you'll receive a tracking number by email.
Will I have to pay customs duties or import taxes?
Import duties, taxes, and customs fees may apply depending on your country's regulations. These charges are the customer's responsibility unless otherwise stated.
Returns & Support
Can I return my order?
Please refer to our Return & Refund Policy for complete details regarding returns and eligibility.
What if my order arrives damaged?
Contact us within 48 hours of delivery with clear photos of the product and packaging, and we'll assist you as quickly as possible.
How can I contact customer support?
You can contact us through our Contact page or by email. We aim to respond as quickly as possible during business hours.