FAQ
Find answers to the most common questions about our handcrafted Viking axes, swords, shields, shipping, returns, and product care.
Orders & Products
Are your products handcrafted?
Yes. Every piece is handcrafted by skilled artisans using traditional forging techniques. Because each item is handmade, slight variations in texture, finish, and color make every product unique.
What materials are used?
Our products are crafted from high-quality carbon steel, stainless steel (depending on the model), premium hardwoods, genuine leather, and durable metals. Each product page lists the exact materials used.
Are your axes and swords functional?
Many of our axes and swords are fully functional and battle-ready, while others are designed primarily for display or collecting. Please check the product description for the intended use of each item before purchasing.
Will my product look exactly like the photos?
Because every item is handcrafted, no two pieces are identical. Small differences in wood grain, leather texture, and steel finish are normal and highlight the authenticity of handmade craftsmanship.
Shipping & Delivery
How long does shipping take?
Processing times and shipping times vary depending on your destination. Estimated delivery times are shown during checkout and on our Shipping Policy page.
Do you ship internationally?
Yes. We ship to many countries worldwide. Available shipping options are shown during checkout.
Can I track my order?
Yes. Once your order has been shipped, you'll receive a tracking number by email so you can monitor your shipment.
Will I pay customs duties or import taxes?
Import duties, taxes, and customs fees may apply depending on your country's regulations. These charges are the responsibility of the customer unless otherwise stated.
Returns & Support
Can I return my order?
Please review our Return & Refund Policy for complete details about eligibility, return conditions, and the return process.
What if my order arrives damaged?
If your order arrives damaged, contact us within 48 hours of delivery and include clear photos of the product and packaging. We'll work with you to resolve the issue.
How can I contact customer support?
You can reach us through our Contact page or by emailing our customer support team. We aim to respond as quickly as possible.