Refund policy
Return & Refund Policy
Returns
We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can assist you.
To be eligible for a return:
- The item must be unused and in its original condition.
- It must be returned in its original packaging whenever possible.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or incorrect:
- Personalized or custom-made products.
- Products showing signs of use or damage caused after delivery.
- Clearance or final sale items (if applicable).
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item:
- Contact us within 48 hours of delivery.
- Include your order number.
- Attach clear photos of:
- The product.
- The shipping box.
- The shipping label.
- Any visible damage.
We'll review your request and work to provide an appropriate solution.
Refunds
Once your returned item has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
Exchanges
We replace items only if they are damaged, defective, or incorrect upon arrival.
Return Shipping
If the return is due to our error (such as receiving a damaged or incorrect item), we'll provide instructions for the return process.
For all other eligible returns, return shipping costs are the responsibility of the customer unless otherwise required by law.
Order Cancellations
Orders may be cancelled before they have been processed or shipped. Once an order has entered production or has been dispatched, it may no longer be eligible for cancellation.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: support@noroatelier.store
We'll be happy to assist you.