Shipping policy

Worldwide Shipping

At Noro Atelier, we proudly ship our handcrafted Viking axes, swords, shields, knives, and medieval collectibles to customers worldwide.

We primarily partner with DHL Express for fast and reliable international delivery. In some cases, FedEx may be used depending on the destination and shipping requirements.

Shipping & Delivery

Once your order is processed, it will be shipped using our trusted courier partners.

Estimated Shipping Time

Worldwide: 8–14 business days

Delivery times are estimates and may vary depending on customs clearance, weather conditions, public holidays, or carrier delays.

Free Worldwide Shipping

We offer FREE Worldwide Shipping on all orders over $500 USD.

Orders below this amount will have shipping charges calculated during checkout.

Order Tracking

Once your order has been shipped, you will receive an email containing:

  • Your tracking number
  • Courier information
  • A tracking link, when available

Tracking information may take up to 24–48 hours to become active after shipment.

Customs, Duties & Import Taxes

International orders may be subject to customs duties, VAT, import taxes, or other government fees imposed by your country.

These charges are not included in your purchase price and are the responsibility of the customer.

Noro Atelier has no control over these charges and cannot predict their amount.

Import Restrictions

Customers are responsible for ensuring that the products they purchase are legal to import into their country, state, or region.

We are not responsible for orders delayed, confiscated, or rejected due to local import laws or customs regulations.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

If you notice an error, contact us immediately before your order has been dispatched.

If the order has already shipped, any additional shipping costs resulting from an incorrect address will be the customer's responsibility.

Lost Packages

If your package is confirmed as lost by the shipping carrier, we will provide a replacement or issue a refund.

We will work directly with the carrier during the investigation process.

A package must be officially confirmed as lost by the carrier before a replacement or refund can be processed.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Customs inspections
  • Severe weather
  • Peak holiday seasons
  • Carrier operational delays
  • Other circumstances beyond our control

These delays are outside of Noro Atelier's control.

Questions?

If you have any questions about your order or shipping, please contact our customer support team.

We are always happy to assist you.